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Top Frequently Asked Questions


What is Vivible?

What does Vivible require to get started?

Where do you deliver?

How long will it take to receive my order?

Where does Vivible uses Machine Learning and AI?


What is the quality of Vivible furniture?

How does your bespoken furniture design process works?

Where are your products made?

Is Vivible furniture sustainable?


What is Klarna?

What is Klarna monthly financing?

How does financing with Klarna work?

Will this affect my credit score?

How can I reach Klarna?

Frequently Asked Questions


What are the timelines?

What is a typical installation schedule?

Does Vivible clean up after installation?

What if the promised timeline is not met? are there consequences, discounts, etc for late delivery?

Are there minimum orders?

Do you provide OS&E and Consumables?

What happens when I want project updates or I have questions?

Re-ordering of damaged/broken/worn items after install is complete?

What if costs end up being higher than quoted? does Vivible honor the quote given and eat any additional cost?

I ordered multiple items, but they didn't all arrive together. Where are they?

How will I know if the furniture will fit in my space?

Shipping & Delivery

How do I track my order?

How do I know when my order has shipped?

Does delivery include assembly/set-up?

Will the delivery team take away any existing furniture?

Do you deliver on weekends?

What are the shipping and delivery options?

I can’t take delivery for a long time, should I still order now?

Can I place the order over the phone?

I need to change my order, can I still do that?

Will I pay sales tax?

What types of payment do you accept?

Can you provide a C.O.I. for my building?

Returns & Warranty

I'd like to return an item, how do I do that?

I need to cancel my order, what can I do?

I requested a return/pick-up, but haven’t heard from the pick-up team, what do I do?

Do I need to keep my original packaging to return an item?

What does the warranty cover?

What happens if I face any issue with my products?

What is your return policy?

Design and Scale Program

Do you offer discounts?